Prosperity

Promoting Responsible Business Ethics

Our regulatory compliance program is based on sound business principles and common sense, and complies with applicable legislation. The program is designed to encourage a high degree of personal and professional integrity. It consists of a whistleblower policy and manuals in the following areas: anti-corruption, competition, data protection and trade sanctions.

All employees who discover wrongdoing can report this through the whistleblower function without risk of reprisal or discrimination. The intention is to make it possible to proactively bring up an issue rather than ig- noring a problem or seeking an alternative solution outside the company. Handicare pledges to combat modern slavery Modern Slavery Act.

Code of Conduct

The Code of Conduct is an integrated part of Handicare. The Code consists of guidelines for how our operations are conducted and how we can conduct ourselves appropriately in ethical, social and environmental matters.

The Code is presented in three general areas: anti-corruption and ethics, working conditions, human rights and the environment. All employees, managers, Directors and business partners must com- ply with the Code of Conduct. The Code is based on sound business ethics and responsibility as well as common sense, and is intended to encourage a high degree of personal and professional integrity. As a part of Handicare’s new employee introduction program, all employees partic- ipate in digital training in the Code of Conduct, which is also available on the business’s intranet.

In 2020, anti-corruption training was provided for the company’s salaried employees.

Responsible Purchases – Suppliers

Responsible purchasing means purchases that comply with Handicare’s values when it comes to ethical, social and environmental issues as well as fulfilling our expectations in the areas of anti-corruption, labor standards and human rights.

Handicare has a global network of suppliers divided into five categories:

• 1. Product-related suppliers;
• 2. Suppliers of complete products (for example, floor lifts);
• 3. Suppliers unrelated to products (for example, cleaning services);
• 4. Group-internal suppliers; and
• 5. Not classified (for example, single purchases less than EUR 50,000). Purchases from Categories 1 and 2 fall within the framework of Handicare’s purchasing policy, which also encompasses our supplier code of conduct. The supplier code of conduct addresses ethical, social and environmental issues and describes our expectations in terms of anti-corruption and ethics, labor standards and human rights, and the environment.

Handicare has close long-term relationships with most of its suppliers, and our assessment is that the risk of human rights violations among our suppliers is low. However, to ensure that they understand our Code of Conduct and the importance of our expectations, our goal is for all of our product-related suppliers to sign our Code of Conduct.

Potential breaches of Handicare’s Code of Conduct are reported to Group management.

Transparent Communication – Certifications

Safety is always a matter of the highest priority for us, and our existence as a company is predicated upon it. Handicare is subject to regulation by national and/or local authorities in the markets where we manufacture and sell our products. These authorities are charged with monitoring compliance with applicable legislation in the relevant areas. Handicare has established a quality management system that ensures the quality of our products and services, and that we follow applicable legislation, regulations and industry standards in the jurisdictions where we operate.

Handicare’s efforts to be a better, more sustainable business in terms of environmental and social responsibility have led to the follow certifications: ISO 13485 Medical devices, ISO 9001 Quality management systems, ISO 14001 Environmental management, and ISO 18001 Health and safety management standard.